DUTIES AND RESPONSIBILITIES

• Responsible for effectively leading, training, and supervising staff in area of responsibility, which includes, but is not limited to; setting performance goals, quality assurance, performance management, staff evaluations, corrective actions, hiring, orientation, and other supervisory tasks related to effective employee management in accordance with policies, procedures, and ordinances.
• Formulates, interprets, and enforces policies and procedures for data entry, such as ownership, mailing and property addresses, tax exemptions, and the deletion/creation of parcels of real property and value input.
• Oversees and verifies veteran and head-of-household exemptions.
• Ensures staff are effectively trained to identify key information from real estate documents used for computerized data entry.
• Responds to public inquiries and resolves problems related to ownership, mailing and property addresses, and tax exemptions.
• Researches appraisal records for comparison with tax records to determine property ownership and ensures appropriate measures are taken to correct discrepancies.
• Assists management in coordinating customer service initiatives.
• Performs special projects as assigned

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• Six (6) years of progressively responsible experience involving documentation, data entry, administration, or related field.

*Any equivalent combination of related education and/or experience may be considered for the above requirements.

SUPPLEMENTAL INFORMATION

SCREENING AND COMPLIANCE

The offer of this Bernalillo County position requires compliance with the following:

• Successful completion of a post-offer employment medical examination and background investigation.
• Adherence to all County safety guidelines.
• Complete all FEMA training(s) assigned to this position.
• Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.
• Complete required supervisor training, if applicable.

WORKING CONDITIONS

• All essential duties are performed indoors.
• Duties are performed in a temperature-controlled environment.
• Duties are performed on an even surface, which may be carpeted or tiled. The working surface is typically dry.
• Employee often works alone, with or without direction from a supervisor.

EQUIPMENT, TOOLS, AND MATERIALS

• Equipment typically used in the performance of office duties includes telephone, computer terminal, computer printer, computer keyboard, typewriter, photocopy machine, fax machine, and calculator.
• Materials and products handled in the course of performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.