Bernalillo County is 1,160 square miles and is New Mexico’s most populous county with more than 676,000 residents. Bernalillo County government provides a wide range of public services to residents who live in Albuquerque, Los Ranchos and Tijeras with approximately 106,000 residents living in unincorporated areas of the county. Bernalillo County employs approximately 2,500 people and has an annual operating budget, capital investments and other funds of more than $1 billion. Elected officials include five county commissioners, assessor, clerk, probate judge, sheriff and treasurer.

Bernalillo County

Department of Human Resources

Job Descriptions

What does the red Zia symbol mean? The Zia sun symbol represent the four cardinal directions, the four seasons of the year, the four period of each day (morning, noon, evening, and night), and the four seasons of life (childhood, youth, middle age, and old age). The centre of the sun symbol stands for life itself. The yellow field with red symbol pays recognition to the Aragon Realm of the conquistadors and their homeland in Spain.
JCM214: Program Supervisor

Program Supervisor

Job Code
Grade
Bargaining Unit
JCM214
7
None
       
       
Salary
As Hourly
As Annual
61,339.00 - 77,043.00 - 96,866.00 USD Annual
$29.49 - $37.04 - $46.57
$61,339.00 - $77,043.00 - $96,866.00

POSITION SUMMARY



GENERAL SUMMARY
The Program Supervisor oversees day-to-day operations of assigned programs within a division or department. This role supervises, trains, and supports employees to ensure alignment with organizational goals and program objectives. The supervisor may assist with budgetary planning, policy development, data collection, compliance, and reporting. The position also serves as a liaison with internal and external stakeholders and handles confidential information appropriately.

FUNCTIONAL AREA: BEHAVIORAL HEALTH
In the Behavioral Health area, the Program Supervisor leads training and education programs for DWI offenders, detoxification services, transition programs, and inmate services.

GENERAL

DUTIES AND RESPONSIBILITIES

  • Supervise and direct assigned staff; participate in hiring, evaluation, training, and disciplinary processes.
  • Train staff in specific procedures and best practices.
  • Develop, implement, and monitor programs, including policy and report writing.
  • Assist in managing timelines and budgets to ensure compliance with regulations.
  • Ensure adherence to safety protocols.
  • Oversee teams managing program components within the organization’s framework.
  • Build relationships with stakeholders to ensure program goals are met.
  • Monitor program progress; recommend improvements to leadership.
  • Assign tasks, prioritize projects, and monitor work progress.
  • Maintain confidentiality of sensitive records and decisions.
  • Perform other related duties as assigned.

FUNCTIONAL AREA

BEHAVIORAL HEALTH

  • Develop and evaluate treatment services curriculum.
  • Direct evaluation, counseling, and education programs.
  • Supervise staff and contractors; provide training in treatment methodologies.
  • Coordinate referrals for medical or psychological services.
  • Serve as liaison with courts, hospitals, and justice system.
  • Maintain accurate case files and records.
  • Develop reports and presentations on assigned areas.
  • Assist in planning budgets and program objectives.
  • Attend professional meetings to stay current with best practices.

FUNCTIONAL AREA

HOUSING PROGRAM

  • Manage federal housing subsidy programs and audits.
  • Coordinate staff activities and housing operations.
  • Recommend and implement goals, policies, and procedures.
  • Monitor performance and suggest modifications.
  • Prepare reports and assist with grant proposals.
  • Address tenant and landlord concerns and legal matters.
  • Train staff and ensure quality control of files.
  • Disseminate housing information to the community.

FUNCTIONAL AREA

HOUSING INSPECTION

  • Ensure landlord payments comply with HUD guidelines.
  • Oversee inspection schedules and rent reasonableness reviews.
  • Manage inspection standards and data systems.
  • Conduct housing unit inspections and negotiate leases.
  • Resolve tenant/landlord claims and maintain inspection records.
  • Develop reports and explain regulatory standards to stakeholders.

FUNCTIONAL AREA

SOLID WASTE PROGRAM SUPERVISOR

  • Oversee daily operations and staff in the Solid Waste Section.
  • Develop and enforce operational policies.
  • Handle customer service and vendor relations.
  • Review billing and manage delinquent accounts.
  • Coordinate internal and vendor reporting.
  • Support training and maintain procedure manuals.
  • Serve as primary contact for CPI-related pricing changes.

FUNCTIONAL AREA

OPEN SPACE

  • Manage daily operations and staff for Open Space Programming.
  • Develop and implement policies and community outreach programs.
  • Coordinate environmental and cultural programming.
  • Represent the department at events and with advocacy groups.
  • Collaborate with land management and county departments.
  • Deliver educational content and develop outreach materials.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. 

MINIMUM QUALIFICATIONS

  • Bachelor’s Degree in related field
  • Three (3) years of relevant work experience in area of expertise.
  • One (1) year of supervisory experience.

*Any equivalent combination of related education and/or experience may be considered for the above requirements. 
 

FUNCTIONAL AREA: BEHAVIORAL HEALTH

  • High School Diploma or GED.
  • Seven (7) years of work experience in social work, counseling, case management, addiction treatment, or a related field.
  • One (1) year in a supervisory role.

*Any equivalent combination of related education and/or experience may be considered for the above requirements. 

SUPPLEMENTAL INFORMATION

SCREENING AND COMPLIANCE

The offer of this Bernalillo County position requires compliance with the following:

  • Employee must successfully complete the post-offer employment medical examination and background investigation.
  • Employee must comply with the safety guidelines of the County.
  • Employee must complete required FEMA training(s) as assigned to position.
  • Employee must complete required Supervisor classes if applicable.
  • Depending on assignment, some positions in this classification may require possession of a valid New Mexico driver’s license by employment date and maintain while employed in this position.
  • Depending on assignment and pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at the Behavioral Health Services facility will be required to complete a caregiver criminal history screening for all caregivers. Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application.

WORKING CONDITIONS

  • Work is typically performed in an indoor office environment but occasionally requires travel to other locations.
  • Work environments may include noise, dust and/or unpleasant odors, and may occasionally require work in confined spaces.
  • Occasional evening, holiday and/or weekend work may be required.
  • Work hazards or potential work hazards include those of a detoxification facility environment with exposure to noise and dangerous situations that could involve serious bodily injury and other health hazards.
  • May potentially work alone with or without directions. May work within a group at times and/or with a select team at times.
  • May perform above-mentioned functions at any of the facilities within the Department of Behavioral Health Services. This may include shift and program reassignment. Flexible work hours required.

EQUIPMENT, TOOLS, AND MATERIALS

  • Equipment typically used in the performance of duties includes telephone, computer, photocopy machine and calculator.
  • Materials and products handled while performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.
  • May handle first aid and oxygen equipment on an occasional basis.

Revision: 8/21/2025 1:40:29 PM