Bernalillo County is 1,160 square miles and is New Mexico’s most populous county with more than 676,000 residents. Bernalillo County government provides a wide range of public services to residents who live in Albuquerque, Los Ranchos and Tijeras with approximately 106,000 residents living in unincorporated areas of the county. Bernalillo County employs approximately 2,500 people and has an annual operating budget, capital investments and other funds of more than $1 billion. Elected officials include five county commissioners, assessor, clerk, probate judge, sheriff and treasurer.

Bernalillo County

Department of Human Resources

Job Descriptions

What does the red Zia symbol mean? The Zia sun symbol represent the four cardinal directions, the four seasons of the year, the four period of each day (morning, noon, evening, and night), and the four seasons of life (childhood, youth, middle age, and old age). The centre of the sun symbol stands for life itself. The yellow field with red symbol pays recognition to the Aragon Realm of the conquistadors and their homeland in Spain.
JCM312: Engagement & Outreach Manager

Engagement & Outreach Manager

Job Code
Grade
Bargaining Unit
JCM312
8
None
       
       
Salary
As Hourly
As Annual
69,451.00 - 87,277.00 - 109,720.00 USD Annual
$33.39 - $41.96 - $52.75
$69,451.00 - $87,277.00 - $109,720.00

POSITION SUMMARY

The Engagement and Outreach Manager works with internal and external stakeholders to promote animals and programs at the Bernalillo County Animal Resource Center. Reporting to the Animal Care Services Director and serving as a member of the management team, this position oversees the development, coordination, implementation, and evaluation of outreach efforts. These include foster care, community education and support programs, event coordination, social media, marketing, and promotion of adoptable animals. The manager develops communication strategies to advance departmental objectives, supervises staff and volunteers, and builds partnerships with community groups and organizations. This role requires initiative, creativity, sound judgment, and collaboration across departments and with the public.

DUTIES AND RESPONSIBILITIES

  • Manage daily operations of the Animal Care Outreach Section, including staff supervision, hiring, training, task assignment, performance evaluation, and disciplinary actions as needed.
  • Lead recruitment, training, and engagement efforts for the foster care program; track and analyze data related to animal placement and program success.
  • Develop and implement comprehensive communication and education strategies to support departmental goals using advertising, multimedia, print, video, and in-person programming.
  • Build and maintain relationships with schools, businesses, and community organizations to support education, volunteerism, and foster engagement.
  • Create monthly reports to evaluate outreach program performance, monitor progress toward goals, and recommend improvements.
  • Serve as the department’s public relations liaison; respond to inquiries and address concerns from the public and interest groups related to outreach activities.
  • Coordinate with the Sheltering Manager and Veterinarians to ensure safe transport and placement of animals in foster care.
  • Promote and monitor workplace safety and OSHA compliance; oversee SDS (Safety Data Sheets) reporting and coordinate with Risk Management to maintain best practices.
  • Oversee production of a foster newsletter and collaborate with other department sections and county offices to manage events and social media content.
  • Act on behalf of the Director when required; attend management meetings, provide updates, and oversee general operations at the Animal Resource Center.
  • Perform duties of other staff classifications as needed to support operations and ensure effective customer service; provide cross-functional and backup support across the department.
  • May perform euthanasia duties as required by specific assignments.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. 

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in Animal Science, Business Administration, Communications, Public Relations, or a related field.
  • Five (5) years of experience related to the duties and responsibilities of this position
  • One (1) year in a supervisory role.
  • CAWA certification in Animal Shelter Management certification preferred.
  • Animal welfare industry experience preferred.

*Any equivalent combination of related education and/or experience may be considered for the above requirements. 

SUPPLEMENTAL INFORMATION

SCREENING AND COMPLIANCE

The offer of this Bernalillo County position requires compliance with the following:

  • Individuals assigned to perform euthanasia must hold a valid Euthanasia Technician license issued by the New Mexico Board of Veterinary Medicine.

  • Prior approval from the Director of Animal Care Services is required before performing euthanasia tasks.
  • Employment in this position is contingent upon successful completion of a post-offer medical examination and background investigation.
  • Employee must adhere to all Bernalillo County safety guidelines.
  • Completion of FEMA training(s) assigned to this position is required.
  • Supervisor training must be completed if applicable.
  • A valid New Mexico driver’s license must be obtained by the date of employment and maintained throughout the course of employment.

WORKING CONDITIONS

  • Work is performed primarily indoors (approximately 85%) and occasionally outdoors (approximately 15%), including on weekdays, weekends, and during evening hours.
  • Indoor work is conducted in a temperature-controlled environment on level, dry surfaces, which may be carpeted or tiled.
  • Outdoor duties may involve exposure to various weather conditions, uneven terrain, and interactions with animals and individuals in heightened emotional states.
  • The position requires working independently and occasionally as part of a specialized team.
  • Must be comfortable working in close proximity to and handling a variety of domestic animals.

EQUIPMENT, TOOLS, AND MATERIALS

  • Equipment used includes computers, multi-line telephones, two-way radios, fax machines, photocopiers, animal handling tools, cameras, video and sound equipment, tents, and printers.
  • Regular handling of administrative supplies such as forms, documents, pens, and other office materials is required.
  • Operation of a County vehicle may be required.
Revision: 8/21/2025 1:40:29 PM