Bernalillo County

DUTIES AND RESPONSIBILITIES

• Identify, implement, and monitor strategic program improvements.
• Support contract compliance for service providers.
• Oversee service delivery, evaluate outcomes, and ensure program compliance.
• Conduct cost-benefit and financial analyses; manage the program budget.
• Develop and track outcome measures to evaluate program effectiveness.
• Supervise staff and maintain strong relationships with behavioral health, housing, and criminal justice partners.
• Develop and maintain outreach efforts with providers, landlords, and community stakeholders.
• Coordinate with justice partners and providers to address program needs.
• Support contractor selection and procurement processes.
• Maintain client records, program data, and required statistics.
• Update and report information required by funding sources.
• Research and implement targeted initiatives.
• Supervise personnel in the assigned program area.
• Handle sensitive and confidential information appropriately.
• Perform other related duties as required by the position allocation.

METROPOLITAN DETENTION CENTER

• Develop and manage inmate services, including benefit access, education, referrals, and discharge planning.
• Collaborate with supervisors to assign staff, review files, and oversee quality assurance.
• Develop and update policies for inmate social service programs.
• Build partnerships with jail staff, justice stakeholders, and community providers.
• Create and maintain data systems to track and report on program objectives.
• Prepare grant proposals and ensure compliance with reporting requirements.
• Conduct compliance audits of program areas.
• Engage clients and partners with timely, accurate information.
• Serve as liaison for inmate health care benefits and lead related presentations, trainings, and committees.
• Stay informed on best practices in correctional healthcare and case management.
• Lead training efforts for social services and jail personnel.
• Handle sensitive and confidential information appropriately.
• Perform other related duties as required by the position allocation.

HOUSING

• Manage the Supportive Housing Program and oversee contracted services.
• Lead strategic program planning, implementation, and evaluation.
• Coordinate with partners to achieve program goals.
• Ensure contract compliance for housing service providers.
• Oversee service delivery, track outcomes, and ensure regulatory compliance.
• Conduct financial and budgetary analysis for housing initiatives.
• Develop and monitor housing-specific performance outcomes.
• Supervise staff and maintain collaborative relationships with stakeholders.
• Build strong outreach networks with providers, landlords, and partners.
• Design and implement housing initiatives aligned with local, state, and federal regulations.
• Communicate regularly with partners to support client housing needs.
• Participate in procurement and service selection processes.
• Maintain accurate client files and program data.
• Provide updated information to funding entities.
• Research and apply new housing strategies and initiatives.
• Supervise program personnel as needed.
• Handle sensitive and confidential information appropriately.

OFFICE OF CRIMINAL JUSTICE AND BEHAVIORAL HEALTH INITIATIVES

• Plan and monitor strategic program enhancements.
• Support provider contract compliance.
• Ensure service fidelity, evaluate outcomes, and monitor compliance.
• Conduct financial analyses and manage program budgets.
• Define and report on program effectiveness and outcomes.
• Develop and communicate program policies and procedures.
• Supervise staff and collaborate with justice, housing, and health partners.
• Maintain outreach efforts and provider relationships.
• Communicate program needs with stakeholders.
• Assist in service selection and procurement.
• Maintain client files and statistical records.
• Ensure timely reporting to funders.
• Lead research on targeted program initiatives.
• Direct assigned personnel as needed.
• Handle sensitive and confidential information appropriately.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. 

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Sociology, Psychology, or related field.
• Six (6) years of work experience in social services or housing related programs.
• Two (2) years in a supervisory role.

*Any equivalent combination of related education and/or experience may be considered for the above requirements. 


SUPPLEMENTAL INFORMATION

SCREENING AND COMPLIANCE

• Successfully complete a post-offer medical examination and background investigation.
• This position is safety sensitive. Employment is subject to a pre-employment and random drug testing in accordance with all terms and conditions of federal and state rules and regulations regarding alcohol and/or drug testing.
• Comply with all Bernalillo County safety guidelines.
• Possess and maintain a valid New Mexico driver’s license.
• Complete all required FEMA trainings assigned to the position.
• Complete required supervisory training, if applicable.
• Participate in on-call rotation as a condition of employment.

BEHAVIORAL HEALTH

• Comply with the Caregivers Criminal History Screening Act (NMSA 1978, Sections 29-17-1 through 29-17-5).
• Employees assigned to the Criminal Justice and Behavioral Health Initiative Office must undergo a caregiver criminal history screening.
• A conviction of a disqualifying offense may result in termination or disqualification from hire if identified at the time of application.

WORKING CONDITIONS

• Often work independently with limited supervision.
• Work flexible hours, including evenings or weekends, as required by program needs.

EQUIPMENT, TOOLS, AND MATERIALS

• Use standard office equipment including a telephone, computer, copier, fax machine, and automobile.
• Handle materials such as client files, forms, reports, and various office supplies.