DUTIES AND RESPONSIBILITIES
- Interpret and apply quality assurance standards in line with appraisal best practices, operational procedures, and New Mexico Taxation and Revenue laws.
- Supervise daily operations and assignments within the Quality Control Department, including scheduling, staff evaluation, and performance monitoring.
- Develop audit processes that define sample sizes, auditing methods, compliance thresholds, and reporting tools aligned with quality standards.
- Review and assess processes and systems for compliance with procedures, regulations, and contractual requirements.
- Identify and document areas for process improvement, including recurring issues and nonconformities.
- Research ownership, legal descriptions, exemptions, sales, and notes prior to data entry; post values for new parcels and deactivate obsolete parcels.
- Prepare reports that summarize quality assurance findings based on established standards.
- Compile statistical data and write narrative reports to communicate quality review results.
- Present data and findings using visual tools such as graphs, charts, and analytical summaries.
- Manage imaging processes to ensure proper retention, storage, and disposal of records in accordance with federal, state, and County policies.
- Represent the department in internal and external meetings related to quality control and best practices.
- Collaborate with staff across departments to support quality improvement initiatives.
- Conduct performance evaluations and manage staff issues including discipline, complaints, promotions, hiring, and terminations.
- Handle sensitive or confidential records and decisions with discretion.
*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.
DEPARTMENT
BEHAVIORAL HEALTH SERVICES
- Develop, implement, and maintain comprehensive quality management systems that ensure compliance with behavioral health standards, regulatory requirements, and organizational objectives.
- Collaborate with cross-functional teams and with county government to identify areas for improvement, implement corrective actions, and drive continuous quality improvement (CQI) initiatives.
- Oversee all aspects of quality management including policy development, process evaluation, auditing, and quality reporting.
- Supervise daily operations of the Office of Quality Management, including staff scheduling, performance evaluations, coaching, and workload distribution.
- Provide training, mentorship, and technical guidance to staff on quality assurance standards, policies, and best practices
- Monitor service delivery and operational processes to ensure that programs, services, and systems meet or exceed established quality standards and performance benchmarks.
- Develop, review, and maintain quality management plans, risk mitigation strategies, internal control mechanisms, and standard operating procedures (SOPs).
- Conduct and oversee internal and external audits, inspections, and data analyses to assess quality performance and identify trends, gaps, or compliance issues.
- Establish and maintain strong working relationships with external regulatory and accrediting agencies, ensuring full compliance with applicable laws, contracts, and licensing requirements.
- Manage multiple quality-related projects simultaneously, prioritize tasks effectively, and foster collaboration across diverse teams to meet strategic and operational goals.
- Lead efforts to foster a culture of accountability, transparency, and quality improvement across the Division.
- Provide regular feedback to team members and stakeholders and ensure follow-through on quality improvement plans and corrective actions.
- Stay informed of evolving quality management methodologies, behavioral health regulations, and industry best practices, applying innovations to strengthen systems and outcomes.
- Maintain confidentiality and ensure protection of sensitive information and records in accordance with federal, state, and county privacy standards.
*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.
MINIMUM QUALIFICATIONS
- Bachelor degree in Business Administration, Public Administration, or a related field.
- Six (6) years of progressively responsible Quality Control and/or Quality Assurance experience.
- Two (2) years in a supervisory role.
*Any equivalent combination of related education and/or experience may be considered for the above requirements.
BEHAVIORAL HEALTH SERVICES
- Bachelor’s degree in in Quality Management, Business Administration, Engineering, or a related field.
- Six (6) years of work experience in quality management.
- Two (2) years in a supervisory role.
*Any equivalent combination of related education and/or experience may be considered for the above requirements.
SUPPLEMENTAL INFORMATION
PREFERENCES
BEHAVIORAL HEALTH SERVICES
- Certification in quality management (e.g., CQE, CQM, Six Sigma).
SCREENING AND COMPLIANCE
- Successfully complete a post-offer medical exam and background investigation.
- Follow all County safety guidelines.
- Complete FEMA training(s) assigned to the position.
- Complete required supervisor training, if applicable.
- Possess a valid New Mexico driver’s license by the date of employment and maintain it throughout employment.
- Successfully complete at least one (1) IAAO course within the first year of service.
WORKING CONDITIONS
- Perform essential duties primarily indoors (85–90%) and occasionally outdoors (10–15%).
- Work indoors in a temperature-controlled environment; may be exposed to natural weather conditions during outdoor duties.
- Perform indoor work on even, dry surfaces such as carpet or tile, occasionally using stairs. Perform outdoor work on dry or wet, even or uneven surfaces, including inclines, hills, natural ground, concrete, or asphalt.
- Perform most duties independently, with occasional collaboration as part of a small team.
EQUIPMENT, TOOLS, AND MATERIALS
- • Use standard office equipment, including computer, phone, copy machine, and fax machine.
• Occasionally operate a vehicle to travel between properties.
• Use common office materials such as documents, writing utensils, and general office supplies.