Bernalillo County is 1,160 square miles and is New Mexico’s most populous county with more than 676,000 residents. Bernalillo County government provides a wide range of public services to residents who live in Albuquerque, Los Ranchos and Tijeras with approximately 106,000 residents living in unincorporated areas of the county. Bernalillo County employs approximately 2,500 people and has an annual operating budget, capital investments and other funds of more than $1 billion. Elected officials include five county commissioners, assessor, clerk, probate judge, sheriff and treasurer.

Bernalillo County

Department of Human Resources

Job Descriptions

What does the red Zia symbol mean? The Zia sun symbol represent the four cardinal directions, the four seasons of the year, the four period of each day (morning, noon, evening, and night), and the four seasons of life (childhood, youth, middle age, and old age). The centre of the sun symbol stands for life itself. The yellow field with red symbol pays recognition to the Aragon Realm of the conquistadors and their homeland in Spain.
JCM418: Operations Excellence Manager

Operations Excellence Manager

Job Code
Grade
Bargaining Unit
JCM418
9
None
       
       
Salary
As Hourly
As Annual
78,582.00 - 98,696.00 - 124,093.00 USD Annual
$37.78 - $47.45 - $59.66
$78,582.00 - $98,696.00 - $124,093.00

POSITION SUMMARY

The Operations Excellence Manager plans, organizes, manages, and reviews the work of professional and technical staff in the Operations Excellence Office. Supports the execution of the County’s strategic plan through short- and long-term forecasting and operational improvements. Provides leadership and oversight of assigned functions and supervises subordinate staff in accordance with applicable standards.

DUTIES AND RESPONSIBILITIES

  • Lead the development, design, analysis, facilitation, and communication of the County’s strategic plan, aligning performance measures with countywide goals.
  • Collaborate with Divisions and Departments to implement performance management programs, including developing missions, services, and meaningful performance measures.
  • Assist Divisions and Departments in identifying and analyzing qualitative and quantitative data to support data-driven decision making.
  • Create and maintain a vision for transparency and performance reporting systems, including dashboards for internal and public use.
  • Build and update frameworks and processes for setting goals, managing timelines and resources, and leveraging communication tools such as webpages, databases, dashboards, and social media.
  • Recommend and facilitate implementation of strategic plan changes to improve workflow, simplify procedures, and reduce costs.
  • Develop and conduct Countywide training programs related to performance measurement and strategic planning.
  • Plan, prioritize, assign, supervise, train, and review the work of assigned staff.
  • Lead cross-government collaboration with city, county, and state organizations to benchmark data and share performance best practices.


*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. 
 

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in Business Management, Business Administration, Public Administration, Organizational Behavior, Economics, or a related field.
  • Nine (9) years or work experience in performance measurement, organizational behavior, economics and/or project management.
  • Two (2) years in a managerial position.

*Any equivalent combination of related education and/or experience may be considered for the above requirements. 


SUPPLEMENTAL INFORMATION

SCREENING AND COMPLIANCE



The offer of this Bernalillo County position requires compliance with the following:

Employee must successfully complete the post-offer employment medical examination and background investigation.

Employee must comply with the safety guidelines of the County.

Employee must complete required FEMA training(s) as assigned to the position.

Employee must complete required supervisory training, if applicable.

Employee must be able to organize and prioritize tasks, analyze data, interpret rules and regulations, and communicate effectively.

Employee must be able to perform sedentary work with some bending, reaching, lifting, and twisting as needed.



WORKING CONDITIONS

  • Duties are performed indoors in a temperature-controlled office environment.
  • Work is primarily sedentary and performed on dry, even surfaces such as carpet or tile.
  • Employee works independently and also collaborates with teams or workgroups.
  • Position may require extended periods of sitting, use of hands and fingers for typing, and regular interaction with digital screens.



EQUIPMENT, TOOLS, AND MATERIALS

  • Equipment used includes a computer, telephone, calculator, printer, copier, and fax machine.
  • Materials handled include reports, spreadsheets, charts, forms, office supplies, and writing instruments.
  • Employee must coordinate hand and eye use to operate office equipment and manage data entry tasks accurately.

Revision: 9/7/2025 6:31:20 AM