Bernalillo County is 1,160 square miles and is New Mexico’s most populous county with more than 676,000 residents. Bernalillo County government provides a wide range of public services to residents who live in Albuquerque, Los Ranchos and Tijeras with approximately 106,000 residents living in unincorporated areas of the county. Bernalillo County employs approximately 2,500 people and has an annual operating budget, capital investments and other funds of more than $1 billion. Elected officials include five county commissioners, assessor, clerk, probate judge, sheriff and treasurer.

Bernalillo County

Department of Human Resources

Job Descriptions

What does the red Zia symbol mean? The Zia sun symbol represent the four cardinal directions, the four seasons of the year, the four period of each day (morning, noon, evening, and night), and the four seasons of life (childhood, youth, middle age, and old age). The centre of the sun symbol stands for life itself. The yellow field with red symbol pays recognition to the Aragon Realm of the conquistadors and their homeland in Spain.
JCM425: Workforce Management Manager

Workforce Management Manager

Job Code
Grade
Bargaining Unit
JCM425
9
None
       
       
Salary
As Hourly
As Annual
78,582.00 - 98,696.00 - 124,093.00 USD Annual
$37.78 - $47.45 - $59.66
$78,582.00 - $98,696.00 - $124,093.00

POSITION SUMMARY

The Workforce Management Manager oversees the daily operations and leadership of the Workforce Management Office (WFM), including the management of personnel, project management, customer service, system configuration, and system and process integrity. Responsibilities include maintenance, training, documentation, roster administration, data management, internal support services, and the office’s timely and accurate development and dissemination of information and reports of a confidential and time-sensitive nature. Employee supervision includes hiring, training oversight, performance assessment, coaching, disciplinary actions, and terminations. This position supports departments with a twenty-four hours/seven days a week (24/7) schedule. Scheduled hours and workdays may vary depending on the department’s business needs.

DUTIES AND RESPONSIBILITIES

  • Plan, supervise, lead, monitor, coach, train, and direct the goals, objectives, and daily activities of the WFM personnel in accordance with policies, procedures, and departmental guidelines.
  • Supervise direct staff, including but not limited to: hiring, training, corrective action, performance management, performance improvement action plans, and separations of employment in accordance with pertinent rules, laws, policies, and procedures.
  • Establish and maintain effective working relationships with customer department timekeepers, financial personnel, and other staff members.
  • Establish, coordinate, and maintain a comprehensive workforce analysis system that adheres to budget constraints, deadlines, and records management standards.
  • Review and ensure that rostering performance objectives for the unit are met in a timely and efficient manner on an ongoing basis.
  • Provide business analysis related to operational reviews, scheduling support, system solutions, and help desk support, and interpret and provide metrics to departmental customers on a routine basis.
  • Review, measure, recommend, and resolve user system issues through the implementation of enhancements and/or improvements to processes and services.
  • Lead the biennial review of staffing analysis and implementation plans.
  • Manage the development and implementation of the budget.
  • Create and publish reports, memorandums, and correspondence for various users.
  • Serve on committees, task forces, evaluation, and negotiation teams as assigned.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. 


MINIMUM QUALIFICATIONS

  • Bachelor’s degree in Business Administration, Business Management, Public Administration, or a related field.
  • Nine (9) years of work experience in data analysis, report development, or training.
  • Two (2) years in a management position.

*Any equivalent combination of related education and/or experience may be considered for the above requirements. 


SUPPLEMENTAL INFORMATION

SCREENING AND COMPLIANCE


The offer of this Bernalillo County position requires compliance with the following:

  • Employee must successfully complete the post-offer employment medical examination and may be subject to a background investigation.
  • Employee must comply with the safety guidelines of the County.
  • Employee must complete the required FEMA training(s) as assigned to the position.
  • Employee must complete the required Supervisor classes, if applicable.
  • This position supports twenty-four hour/seven days a week departments. Shift work is required, and schedules may vary to include extended hours, on-call hours, and weekends. Scheduled hours and workdays may vary depending on the department's business needs.


WORKING CONDITIONS

  • All essential duties are performed indoors.
  • Duties are performed in a temperature-controlled environment.
  • Duties are performed on an even surface, which may be carpeted or tiled. The working surface is typically dry.
  • The worker often works alone, both with and without direction from the supervisor.


EQUIPMENT, TOOLS, AND MATERIALS

  • Equipment typically used in the performance of office duties includes telephone, computer, and copy machine.
  • Materials and products handled in the course of performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.
Revision: 8/21/2025 1:40:29 PM