DUTIES AND RESPONSIBILITIES
- Provide technical support and guidance to housing staff to ensure consistency and compliance.
- Maintain program files, respond to inquiries from the public, and resolve complaints related to housing services.
- Support implementation of program goals, objectives, and procedures in alignment with HUD and County standards.
- Monitor staff performance to ensure adherence to housing program policies and timelines.
- Provide direct support to adult clients in managing community living responsibilities, utilizing conflict resolution and trauma-informed care approaches.
- Plan and organize community-building events and activities to foster client engagement and inclusion.
- Prepare periodic reports and summaries on program activities and outcomes.
- Review housing program actions such as waitlist eligibility, tenant/landlord participation, and purge list coordination.
- Assist in the review and approval of termination notices to ensure accuracy and regulatory compliance.
- Deliver training and instruction to Section 8 and other housing staff in a professional and comprehensive manner.
- Assist in preparing performance evaluations for housing program employees.
- Participate in audits related to HUD, grant compliance, and internal quality assurance.
- Conduct quality control reviews of Section 8 and other housing program files.
- Support the review and processing of reasonable accommodation requests.
- Assist in handling Inspection of Public Records Act (IPRA) requests related to housing programs.
- Maintain confidentiality while working with sensitive information, records, and decisions.
*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in Business Administration or a related field.
- One (1) year of work experience in housing related programs.
*Any equivalent combination of related education and/or experience may be considered for the above requirements.
SUPPLEMENTAL INFORMATION
SCREENING AND COMPLIANCE
The offer of this Bernalillo County position requires compliance with the following:
- Successful completion of a post-offer medical examination and background investigation.
- Adherence to all County safety guidelines.
- This is a safety-sensitive position subject to pre-employment and random drug testing in compliance with federal and state regulations.
- Completion of required FEMA training(s) as assigned to the position.
WORKING CONDITIONS
- Most essential duties are performed indoors in a temperature-controlled environment.
- Work takes place on an even, dry surface such as tile or carpet.
- Duties are performed primarily independently, with occasional work as part of a team.
EQUIPMENT, TOOLS, AND MATERIALS
- Common office equipment used includes a telephone, computer, printer, photocopier, fax machine, and calculator.
- Materials handled include forms, reports, files, various documents, and a range of basic office supplies.