DUTIES AND RESPONSIBILITIES
- Assist the third-party administrator with leaves of absence, including but not limited to the Family Medical Leave Act (FMLA) and Short-/Long-Term Disability leave. Assist employees with the application process.
- Coordinate with the Benefits Manager, managers/supervisors, and the County legal team on all requests and approvals related to the Americans with Disabilities Act (ADA), Military Leave, and Leave Without Pay (LWOP).
- Provide quality customer service to employees and external customers regarding core benefit plans, eligibility, and enrollment. Respond to phone, written, and in-person inquiries within a reasonable timeframe.
- Maintain confidential records, correspondence, and documentation for employees on leave.
- Inform and educate employees through scheduled meetings, presentations, or New Employee Orientation on plan changes, updates, eligibility requirements, enrollment processes, and other relevant information to support informed decision-making.
- Ensure compliance with all federal and state laws and benefit policies.
- Assist with the coordination of annual open enrollment periods and communicate benefit changes to employees. Assist the Benefits Manager with updates to the employee benefit booklet.
- Assist employees filing for retirement and disability-related retirement under the Public Employees Retirement Act (PERA) and through Social Security.
- Assist the Benefits Manager with the development of benefits-related policies and procedures to ensure compliance with laws and regulations. Recommend improvements to existing policies and procedures. Implement approved changes and ensure ongoing compliance.
- Assist the Benefits Manager with the implementation of department goals and objectives.
- Provide ongoing reports and feedback to the Benefits Manager regarding progress toward department goals and objectives.
- Verify and audit all data entry for health, dental, vision, life insurance, deferred compensation, and supplemental insurance benefits to ensure accuracy.
- Ensure timely COBRA filing for County employees who are terminated or separated, including dependents who lose coverage due to age limits.
- Assist with the development, coordination, preparation, editing, and submission of confidential reports as requested by management.
- Assist with the preparation of statistical reports.
- Handle sensitive and/or confidential records, plans, documents, or decisions that require strict confidentiality.
- Understand that not all positions include every duty listed; the allocation of duties depends on the time spent performing each essential function.
*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in Human Resources, Business Administration, Public Administration, Health and Wellness, or related field.
- Two (2) years of related work experience in Human Resources benefit programs.
*Any equivalent combination related to education and/or experience may be considered for the above requirements.
SUPPLEMENTAL INFORMATION
SCREENING AND COMPLIANCE
The offer of this Bernalillo County position requires compliance with the following:- Employee must successfully complete the post-offer employment medical examination and background investigation.
- Employee must comply with the safety guidelines of the County.
- Employee must complete the required FEMA training(s) as assigned to the position.
WORKING CONDITIONS
- All essential duties are performed indoors.
- Duties are performed in a temperature-controlled environment.
- Duties are performed on an even surface, which may be carpeted or tiled. The working surface is typically dry.
- Work is done primarily alone and can be done with a select team at times.
EQUIPMENT, TOOLS, AND MATERIALS
- Equipment typically used in the performance of office duties includes a telephone, a computer terminal, a computer printer, a computer keyboard, a typewriter, a photocopy machine, a fax machine, and a calculator.
- Materials and products handled while performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.
- May be required to drive a county vehicle in the course of duty.