DUTIES AND RESPONSIBILITIES
- Coordinate and administer all leaves of absence, including but not limited to Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Military Leave, and Leave Without Pay (LWOP); maintain confidential records, correspondence, and documentation for employees on leave.
- Inform and educate employees on plan changes, updates, eligibility requirements, enrollment processes, and other relevant modifications; ensure compliance with federal and state laws and proper plan adherence.
- Provide employees with information and guidance on plan provisions to support informed decision-making.
- Assist employees with Short-Term Disability (STD) and Long-Term Disability (LTD) application processes.
- Prepare statistical reports regarding demographics and plan utilization.
- Coordinate annual open enrollment periods, including form collection, vendor collaboration, and communication of plan changes.
- Communicate and work with vendors daily or as needed to resolve enrollment or claims issues.
- Assist employees in filing for retirement through the Public Employees Retirement Association (PERA) and disability-related retirement through PERA and Social Security.
- Conduct training on County benefits, FMLA, pre-retirement planning, Military Leave, and other topics as requested by management or stakeholders.
- Provide quality customer service to employees and external customers regarding benefit plans, eligibility, and enrollment; respond to inquiries via phone, email, or in person in a timely manner.
- Assist in the administration of the County’s Educational Assistance Plan.
- Plan, coordinate, and implement the annual open enrollment process in collaboration with vendors; prepare and distribute benefits materials to all County employees.
- Coordinate and schedule informational meetings across the County to ensure benefit program changes are clearly communicated; present benefits information to both new and current employees.
- Plan, coordinate, and facilitate Pre-Retirement PERA Seminars three times annually.
- Collaborate with the Benefits Manager to develop benefits-related policies and procedures; recommend, implement, and ensure compliance with approved changes.
- Support the Benefits Manager in implementing departmental goals and objectives.
- Provide ongoing reports and feedback to the Benefits Manager on progress toward goals and objectives.
- Coordinate, research, and enter data for medical, dental, vision, life, deferred compensation, and supplemental insurance benefits; ensure timely COBRA notifications for separated employees and dependents losing coverage.
- Develop, coordinate, prepare, edit, and submit confidential reports as requested by management.
- Ensure compliance with eligibility requirements and accurate processing of reimbursements; assist in identifying fraudulent claims and calculating insurance premiums and deduction adjustments.
- Maintain accurate data entry, retrieval, and record maintenance for employee benefit transactions within the Human Resources Information System (HRIS).
- Handle sensitive and confidential records, plans, documents, and decisions in accordance with confidentiality protocols.
- Perform a variety of duties related to employee benefits; duties may vary by position and will be determined by the amount of time spent on each responsibility.
*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.
MINIMUM QUALIFICATIONS
- Bachelor’s Degree in Human Resources, Business Administration, Public Administration, or related field.
- Five (5) years of related work experience in Human Resources benefit programs as it pertains to the purpose of the position.
*Any equivalent combination of related education and/or experience may be considered for the above requirements.
SUPPLEMENTAL INFORMATION
SCREENING AND COMPLIANCE
The offer of this Bernalillo County position requires compliance with the following:- Employee must successfully complete the post-offer employment medical examination and background investigation.
- Employee must comply with the safety guidelines of the County.
- Employee must complete the required FEMA training(s) as assigned to the position.
- Employee must possess and maintain a New Mexico driver’s license.
WORKING CONDITIONS
- Most essential duties are performed indoors in a temperature-controlled environment.
- Indoor working surface is even and may be carpeted or a tiled floor.
- Indoor surfaces are typically dry and may involve the use of stairs.
- Works alone primarily, with or without directions.
- Works with a group at times and with a select team at times.
EQUIPMENT, TOOLS, AND MATERIALS
- Equipment typically used in the performance of office duties includes a telephone, a computer terminal, a computer printer, a computer keyboard, a photocopy machine, a fax machine, and a calculator.
- Materials and products handled while performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.
- May be required to drive a county vehicle in the course of duty.