DUTIES AND RESPONSIBILITIES
- Analyze, plan, determine requirements, design, build, customize, test, implement, maintain, and enhance a variety of hardware and software systems.
- Provide professional customer support for system-related software and hardware issues, needs, or requirements; interact with clients to assess system needs and recommend technology solutions to improve operations.
- Prepare technical documentation, procedural plans, reports, correspondence, and other written materials.
- Serve as the primary client liaison for assigned technology projects that are small to medium in size and require limited staff and resources. Review recommendations with clients and obtain approval to proceed. Coordinate project activities with vendors and internal technology staff. Maintain clear communication with users regarding vendor activities, issues, status, timelines, and other project details. Ensure compliance with County specifications and drive resolution of project-related issues. Monitor project budget and scope to ensure alignment with agreed parameters. Review final outcomes with clients to confirm all requirements are met.
- Provide after-hours technology support as assigned.
- Participate on committees and task forces; attend meetings, conferences, and training sessions.
- Perform other related duties as required or assigned.
WHEN ASSIGNED TO SYSTEMS (IN ADDITION TO GENERAL DUTIES) DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:
- Build, install, configure, maintain, and administer server platforms and operating system components for client/server systems.
- Maintain telephone servers, call manager, voicemail, call center, and paging systems.
- Administer Active Directory, Exchange, email, backup, and related systems; add users, computers, and servers to the Active Directory domain.
- Scan County domain servers for viruses, spyware, adware, and security vulnerabilities; modify and maintain security access controls; establish user permissions and grant access to users and vendors.
- Assist with the development and integration of new tools to meet business unit compliance requirements.
- Perform system administration tasks, including installing, updating, maintaining, and administering various operating systems on single or multiple platforms; maintain network structure integrity.
- Test and install critical upgrades and security patches; develop and test backup and restoration procedures.
- Administer and manage storage area networks (SAN); monitor SAN performance and utilization.
- Provide Tier II support for complex system issues.
WHEN ASSIGNED TO BASIS ERP/SAP ADMINISTRATION (IN ADDITION TO GENERAL DUTIES), DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:
- Provide technical services for the configuration, operation, and administration of SAP system landscapes, hardware, and related server installations.
- Install, maintain, and upgrade SAP system landscapes; plan, schedule, and perform system migrations.
- Collaborate with various teams to ensure system interfaces, programs, and reports are implemented using appropriate techniques to achieve optimal performance.
- Review and document information system processes, equipment specifications, and programs to ensure effective operations.
*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.
MINIMUM QUALIFICATIONS
- Bachelor’s Degree in Computer Science, Information Systems, or related field.
- Four (4) years of increasingly responsible work experience in functional areas of project management principles and techniques, such as organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks.
*Any equivalent combination of related education and/or experience may be considered for the above requirements.
SUPPLEMENTAL INFORMATION
SCREENING AND COMPLIANCE
- Employee must successfully complete the post-offer employment medical examination and background investigation.
- Employee must comply with the safety guidelines of the County.
- Employee must complete the required FEMA training(s) as assigned to the position.
- Employee must have a valid New Mexico driver's license by employment date and maintain a valid NM driver's license while employed in this position.
WORKING CONDITIONS
- Work is typically performed in an indoor office environment, but occasionally requires travel to other locations.
- Work environments may include noise, dust, and/or unpleasant odors, and may occasionally require work in confined spaces.
- Occasional evening, holiday, and/or weekend work may be required.