Bernalillo County is 1,160 square miles and is New Mexico’s most populous county with more than 676,000 residents. Bernalillo County government provides a wide range of public services to residents who live in Albuquerque, Los Ranchos and Tijeras with approximately 106,000 residents living in unincorporated areas of the county. Bernalillo County employs approximately 2,500 people and has an annual operating budget, capital investments and other funds of more than $1 billion. Elected officials include five county commissioners, assessor, clerk, probate judge, sheriff and treasurer.

Bernalillo County

Department of Human Resources

Job Descriptions

What does the red Zia symbol mean? The Zia sun symbol represent the four cardinal directions, the four seasons of the year, the four period of each day (morning, noon, evening, and night), and the four seasons of life (childhood, youth, middle age, and old age). The centre of the sun symbol stands for life itself. The yellow field with red symbol pays recognition to the Aragon Realm of the conquistadors and their homeland in Spain.
JCP354: Employment Support Specialist Lead

Employment Support Specialist Lead

Job Code
Grade
Bargaining Unit
JCP354
7
None
       
       
Salary
As Hourly
As Annual
61,339.00 - 77,043.00 - 96,866.00 USD Annual
$29.49 - $37.04 - $46.57
$61,339.00 - $77,043.00 - $96,866.00

POSITION SUMMARY

The Employment Support Specialist Lead coordinates the daily operations of employment services, including outreach, onboarding, hiring, and separations. Assists management with related HR matters, develops and implements policies and procedures, screens applications, and facilitates the onboarding of new employees.

DUTIES AND RESPONSIBILITIES

  • Lead Employment Support Specialist staff through employment processes, including, but not limited to, outreach, hiring, and separation.
  • Guide Employment Support Specialist staff in applying best practices related to Bernalillo County employment processes within the Human Resources Management System.
  • Coordinate with and assist the Employment Specialist Supervisor on requests, issues, and related employment matters.
  • Ensure team adherence to internal standard operating procedures and regulatory compliance requirements.
  • Collaborate with the Employment Specialist Supervisor to ensure compliance with employment-related laws and regulations, including adherence to collective bargaining agreements, policies, procedures, guidelines, and objectives, as well as third-party reporting requirements.
  • Regularly evaluate, update, and create standard operating procedures to align with departmental strategies, employment practices, and policy changes.
  • Contribute to the development of employment-specific goals and objectives aimed at enhancing departmental methods and procedures.
  • Manage the full recruitment cycle and related processes, ensuring effective communication with department managers, candidates, and other stakeholders.
  • Review and maintain balanced workloads among team members to ensure operational efficiency.
  • Stay current with system updates; collaborate with the HCM team and communicate changes to the employment team to ensure seamless integration into procedures.
  • Maintain and verify human resources data, particularly related to employment, and assist in coordinating employment-related information.
  • Draft memos, correspondence, and reports as assigned.
  • Coordinate the onboarding of new employees, ensuring they are scheduled for new employee orientation.
  • Conduct periodic random audits of new hire files to verify consistency, completeness, accuracy, appropriate approvals, and policy compliance.
  • Research, troubleshoot, and resolve inquiries and complaints from applicants, employees, the public, and department representatives.
  • Monitor and maintain access permissions for current staff, including coordination of network access and data security within the Human Resource Management System.
  • Represent the department on committees or in meetings as needed.
  • Handle sensitive and confidential records, plans, documents, and decisions, maintaining strict confidentiality at all times.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. 

MINIMUM QUALIFICATIONS

  • Requires a Bachelor’s Degree in Public Administration, Business Administration, Human Resources, or a related field.
  • Five (5) years’ experience in Human Resources.

*Any equivalent combination of related education and/or experience may be considered for the above requirements.

SUPPLEMENTAL INFORMATION

ADDITIONAL REQUIREMENTS

The offer of this Bernalillo County position requires compliance with the following:

  • Employee must successfully complete the post-offer employment medical examination.
  • Employee must possess and retain a valid New Mexico driver’s license while employed in this position.
  • Employee must comply with the safety guidelines of the County.
  • Employee must complete the required FEMA training(s) as assigned to the position.

WORKING CONDITIONS

  • Essential job duties are performed indoors in a climate-controlled environment.
  • The primary work surface is an even, dry, carpeted, or tiled floor.
Revision: 7/10/2025 11:11:27 AM