Bernalillo County is 1,160 square miles and is New Mexico’s most populous county with more than 676,000 residents. Bernalillo County government provides a wide range of public services to residents who live in Albuquerque, Los Ranchos and Tijeras with approximately 106,000 residents living in unincorporated areas of the county. Bernalillo County employs approximately 2,500 people and has an annual operating budget, capital investments and other funds of more than $1 billion. Elected officials include five county commissioners, assessor, clerk, probate judge, sheriff and treasurer.

Bernalillo County

Department of Human Resources

Job Descriptions

What does the red Zia symbol mean? The Zia sun symbol represent the four cardinal directions, the four seasons of the year, the four period of each day (morning, noon, evening, and night), and the four seasons of life (childhood, youth, middle age, and old age). The centre of the sun symbol stands for life itself. The yellow field with red symbol pays recognition to the Aragon Realm of the conquistadors and their homeland in Spain.
JCP427: Systems Administrator Lead (IT Services Manager)

Systems Administrator Lead (IT Services Manager)

Job Code
Grade
Bargaining Unit
JCP427
IT8
None
       
       
Salary
As Hourly
As Annual
72,093.00 - 111,738.00 USD Annual
$34.66 - $43.33 - $53.72
$72,093.00 - $90,126.00 - $111,738.00

POSITION SUMMARY

The Systems Administrator Lead works closely with the County Enterprise Architects on design, implementations, enhancements and deployment tasks. Provides training and support for System Administrators. Mentors junior staff related to best practices, documentation, diligence, communication and industry standards. Assists with the coordination and scheduling of system maintenance and daily tasks. Responsible for the monitoring and support of virtual and physical environment. Responsible for reporting and resolving issues; collaborates with the Enterprise Architects when necessary. Performs advanced tasks, responsibilities, enhancements and deployments.

DUTIES AND RESPONSIBILITIES

  • Mentors and provides leadership for System Administrators, professional and technical.
  • Analyzes, plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems.
  • Provides professional customer support for system-related software and/or hardware issues, needs, or requirements; interacts with clients to analyze system requirements; recommends technology solutions to improve operations.
  • Prepares technical documentations, procedural plans, reports, correspondence and other documents.
  • Serves as a client interface on assigned technology projects which are small to medium in size, and require limited staff and resources; reviews recommendations with clients and receives approval to proceed; coordinates project activities with vendors and internal technology staff; maintains effective communications with users regarding vendor activities, problems, status, timelines and other details; ensures compliance with County specifications and drives resolution of project related issues; monitors project budget and scope to ensure they remain within agreed upon parameters; reviews final outcomes with clients to obtain sign off that all work has been conducted in accordance with client requirements.
  • Provides after hours systems support as assigned.
  • Participates on committees and task forces; attends meetings, conferences and training sessions.
  • Builds, installs, configures, maintains and administers server platforms and operating system components for client/server systems.
  • Maintains physical and virtual servers.
  • Assists with the development and integration of new tools for compliance, monitoring and control.
  • Performs system administration tasks such as installing, updating, maintaining and administering various operating systems on single or multiple platforms; maintains the integrity of network structures at the direction of the Enterprise Architects and Manager.
  • Tests and installs critical upgrades and security patches; develops and tests backup and restoration procedures.
  • Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents or decisions that require maintaining confidentiality of sensitive information.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. 



MINIMUM QUALIFICATIONS

  • Bachelor's Degree in Computer Science, Information Systems, or related field, and
  • four (4) years of increasingly responsible work experience in performing system analysis and administration functions.

*Any equivalent combination related to education and/or experience totaling eight (8) years may be considered for the above requirements.


SUPPLEMENTAL INFORMATION

SCREENING AND COMPLIANCE


The offer of this Bernalillo County position requires compliance with the following:

  • Successful completion of a post-offer medical examination and background investigation. ​
  • Compliance with all applicable County safety guidelines. ​
  • Completion of FEMA training(s) as assigned to the position.
  • Possess and maintain a valid New Mexico driver's license.

WORKING CONDITIONS

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  • Work is typically performed in an indoor office environment but occasionally requires travel to other locations.
  • Work environments may include noise, dust and/or unpleasant odors, and may occasionally require work in confined spaces.
  • Occasional evening, holiday and/or weekend work may be required.
Revision: 8/21/2025 1:40:29 PM