DUTIES AND RESPONSIBILITIES
- Direct and coordinate the County’s internal and external complaint process under the Code of Conduct Ordinance, including development of procedures and administrative support for the Board of Review and other assigned boards and commissions.
- Serve as a neutral, non-partisan point of contact for all complaints and misconduct allegations from the public or County employees, regardless of Code of Conduct applicability.
- Refer complaints to the appropriate department or external agency, monitor progress, log details, and track outcomes.
- Notify the subject of the complaint when legally required, and inform the complainant of the referral and resolution, as appropriate; provide quarterly reports to the Board of Review on non-Code of Conduct complaints while protecting complainant confidentiality.
- Refer applicable complaints to the proper authority—such as law enforcement, the Board of Review, County Manager, or County Attorney—for review, investigation, and resolution. Resolve minor or non-violative complaints when possible and share outcomes with relevant parties.
- Receive and file Code of Conduct complaints, submit them to the Board of Review Chair, and coordinate preliminary hearings.
- Collaborate with the County Manager to educate County employees about the Code of Conduct and the responsibilities of public service.
- Respond to requests for advisory opinions on Code of Conduct interpretation, coordinate reviews with the Board of Review and County Attorney.
- Maintain an open-door policy to provide private, informal support to employees and the public regarding the Code of Conduct.
- Ensure confidentiality in all matters where required or appropriate by law.
- Provide administrative support to the Board of Review and other boards as assigned by the County Manager.
*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.
MINIMUM QUALIFICATIONS
- Master's degree in Business Administration, Public Administration, Human Resources, or a related field.
- Twelve (12) years of experience involving business, legal, and/or government with ethical issues in an advisory, decision-making, or an administrative role.
*Any equivalent combination of related education and/or experience may be considered for the above requirements.
SUPPLEMENTAL INFORMATION
SCREENING AND COMPLIANCE
The offer of this Bernalillo County position requires compliance with the following:
- Employee must successfully complete the post-offer employment medical examination and background investigation.
- Employee must comply with the safety guidelines of the County.
- Employee must complete required FEMA training(s) as assigned to position.
- Employee must complete required Supervisor classes if applicable.
WORKING CONDITIONS
- Essential duties are primarily performed indoors in a temperature-controlled environment.
- Primary work surface is even, dry carpet, or tiled floor.
- Primarily works independently.
- Works with a group at times and with a select team at times.
EQUIPMENT, TOOLS, AND MATERIALS
- Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine.
- Various forms of paperwork and office supplies are handled in performance of essential job duties.