Bernalillo County is 1,160 square miles and is New Mexico’s most populous county with more than 676,000 residents. Bernalillo County government provides a wide range of public services to residents who live in Albuquerque, Los Ranchos and Tijeras with approximately 106,000 residents living in unincorporated areas of the county. Bernalillo County employs approximately 2,500 people and has an annual operating budget, capital investments and other funds of more than $1 billion. Elected officials include five county commissioners, assessor, clerk, probate judge, sheriff and treasurer.

Bernalillo County

Department of Human Resources

Job Descriptions

What does the red Zia symbol mean? The Zia sun symbol represent the four cardinal directions, the four seasons of the year, the four period of each day (morning, noon, evening, and night), and the four seasons of life (childhood, youth, middle age, and old age). The centre of the sun symbol stands for life itself. The yellow field with red symbol pays recognition to the Aragon Realm of the conquistadors and their homeland in Spain.
JCV226: Service Writer

Service Writer

Job Code
Grade
Bargaining Unit
JCV226
2
Local 1461 - Bernalillo County Blue Collar (BLUE)
       
       
Hourly
As Hourly
As Annual
17.41 - 19.45 - 22.40 USD Hourly
$17.41 - $19.45 - $22.40
$36,212.80 - $40,456.00 - $46,592.00

POSITION SUMMARY

Service Writer will be the point of contact for Fleet Management’s vehicle customer service requests pertaining to vehicle repair and vehicle maintenance. Classification will receive, evaluate, and identify problems; recommend corrective measures; monitor the vehicle repair process; and evaluate repair work orders to ensure quality control. Will prepare work requests and work orders, open and close work orders. The classification will provide a variety of administrative work support to the fleet/facility management team to help achieve efficiency to the department operations.

DUTIES AND RESPONSIBILITIES

  • Serve as the main point of contact for vehicles requiring maintenance and repair.
  • Open and write work orders for vehicle repairs and input data into Fleet Management System; retrieve data from computer files; review and analyze data and compile reports as needed.
  • Research and order specialty automotive parts as required or necessary.
  • Communicate with mechanics, supervisors, and management to identify vehicle maintenance and problems.
  • Works with vendors on cost estimates for repair and prepares itemized work orders listing costs of parts and labor. Will work with procurement on purchase orders and payment of items procured.
  • Maintain, track, and manage expenditures and invoices.
  • Create and coordinate maintenance schedules and contact appropriate departments to schedule preventative vehicle maintenance and repairs.
  • Serve as support in monitoring the quality of vehicle repairs and vehicle maintenance; evaluate the quality of actual vehicle maintenance and repairs completed and compare parts listings with actual parts installed.
  • Maintain file on all open work orders; maintain a log of all off site repairs.
  • Assist with Risk Management repairs utilizing the agreed flow chart.
  • Maintain, track, and manage inventory.
  • Maintain database and files for reporting.
  • Administrative support duties include a variety of office organization duties that consist of receiving and processing incoming orders, vehicle databases, accounting databases, files, reports, receiving and distributing mail or other electronic means. Duties also include customer service, preparing of contracts and handling complaints. Assist supervisor with timekeeping tracking.
  • Assist management with calendar of activities, meetings and various events identified by management.
  • Any one position may not include all the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above.
  • Perform other job-related duties as required or assigned.


*The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.


MINIMUM QUALIFICATIONS

  • High School Diploma or GED, and one (1) year of clerical or administrative experience.


ADDITIONAL REQUIREMENTS

SCREENING AND COMPLIANCE


The offer of this Bernalillo County position requires compliance with the following:

  • Employee must successfully complete the post-offer employment medical examination and background investigation.
  • Employee must comply with the safety guidelines of the County.
  • Employee must complete required FEMA training(s) as assigned to position.
  • Depending on assignment, some positions in this classification may require possession of a valid New Mexico driver’s license by employment date and maintain while employed in this position.


WORKING CONDITIONS

  • Duties are performed primarily indoors.
  • Indoor duties are performed in a temperature-controlled environment. Workers are exposed to natural weather conditions when diagnosing repairs outdoors or in the field.
  • Indoor duties are performed on an even, cement surface that is typically dry.
  • Outdoor surfaces include natural ground asphalt or concrete.
  • Work hazards or potential work hazards include the exposure to hoists, grinders, jacks, lathes, tire changers, loud noises, etc.
  • Workers are exposed to battery acid, solvents, oil, diesel, gasoline, carburetor cleaner, antifreeze, grease, transmission fluids, cleaners, electric motor and brake cleaner and fire retardant.
  • May be required to drive a county vehicle in the course of duties.


EQUIPMENT, TOOLS, AND MATERIALS

  • Worker is exposed to general hand tools, air compressor, electric and gas welders, general shop equipment, computer, telephone, mobile radio, facsimile machine and photocopier.
  • Employee handles paperwork and basic office supplies when performing administrative or record keeping duties.
  • Worker handles above-mentioned materials and substances.


FUNCTIONAL ANALYSIS

**NOTE: You are not required to disclose information about physical or mental limitations that you believe will not interfere with your capability to do the job. On the other hand, if you want the employer to consider special arrangements to accommodate a physical or mental impairment, you may identify that impairment in the space provided and suggest the kind of accommodation that you believe would be appropriate.

MENTAL FUNCTIONS

1. Must be able to ask questions of supervisor and be able to listen to and follow verbal directions in English.
2. Must be able to understand and follow written directions in English.
3. Must be able to give and receive verbal and written directions in English.
4. Must be able to speak and write clearly in order to communicate information essential to the operation of the mechanic shop.
5. Must possess sound judgement and apply sound safety precautions in the operation of the vehicle maintenance shop.
6. Must have the ability to apply knowledge gained from vehicle maintenance manuals and operations manuals in order to determine appropriate solutions.

PHYSICAL FUNCTIONS

1. Must be able to stand/walk for an entire shift.
2. Must be able to climb and descend stairs as needed.
3. Must be able to kneel and crouch for short periods of time.
4. Must be able to occasionally bend at the waist and twist/rotate waist as needed when diagnosing vehicle repairs.
5. Must be able to work with arms extended on a constant basis when diagnosing vehicle repairs.
6. Must be able to work with arms bent on a frequent basis.
7. Must be able to push/pull with arms with an estimated force of 40 pounds.
8. Must be able to lift an estimated 50 pounds from ground to waist or chest level as needed.
9. Must be able to carry an estimated 50 pounds as needed.
10. Must be able to use hands and fingers to grasp/manipulate equipment in a bilaterally coordinated manner as needed.
11. Must be able to use finger dexterity in the use of tools, machines, computer and other shop equipment.
12. Must be able to coordinate the use of hands and eyes in the performance of essential duties when diagnosing vehicle repairs.
13. Must have eyesight sufficient to be able to perform essential duties.
14. Must be able to use legs and feet to stand, walk, climb/descend stairs, and drive as needed to perform essential duties.

Revision: 8/21/2025 1:40:29 PM