Bernalillo County is 1,160 square miles and is New Mexico’s most populous county with more than 676,000 residents. Bernalillo County government provides a wide range of public services to residents who live in Albuquerque, Los Ranchos and Tijeras with approximately 106,000 residents living in unincorporated areas of the county. Bernalillo County employs approximately 2,500 people and has an annual operating budget, capital investments and other funds of more than $1 billion. Elected officials include five county commissioners, assessor, clerk, probate judge, sheriff and treasurer.

Bernalillo County

Department of Human Resources

Job Descriptions

What does the red Zia symbol mean? The Zia sun symbol represent the four cardinal directions, the four seasons of the year, the four period of each day (morning, noon, evening, and night), and the four seasons of life (childhood, youth, middle age, and old age). The centre of the sun symbol stands for life itself. The yellow field with red symbol pays recognition to the Aragon Realm of the conquistadors and their homeland in Spain.
JCV447: Community Case Manager

Community Case Manager

Job Code
Grade
Bargaining Unit
JCV447
4
None
       
       
Hourly
As Hourly
As Annual
21.15 - 25.00 - 30.13 USD Hourly
$21.15 - $25.00 - $30.13
$43,992.00 - $52,000.00 - $62,670.40

POSITION SUMMARY

The Community Case Manager provides case management and counseling services to assigned clients: assesses individual needs, determines appropriate levels of care, and coordinates referrals. This role supports clients in residential, community-based, and jail-based settings, and works closely with external agencies to connect clients to treatment, healthcare, legal, and social services.

DUTIES AND RESPONSIBILITIES

  • Conduct initial client interviews and gather case histories to assess needs, addiction severity, and appropriate levels of care.
  • Coordinate with community agencies to schedule and support client participation in treatment and support programs.
  • Support the reliability and effectiveness of client treatment, services, and rehabilitation efforts.
  • Provide case management services by identifying needs and making appropriate referrals for substance use treatment, behavioral health services, domestic violence support, medical care, and legal assistance.
  • Establish and maintain relationships with community partners and professionals to facilitate client support and service delivery.
  • Collaborate with families, justice system personnel, and community resources to support client progress.
  • Transport clients to appointments and other service providers as needed.
  • Maintain accurate and timely case documentation, including case notes and reports.
  • Prepare case files for regular review and participate in quality assurance processes.
  • Deliver program-related services in residential, community, and correctional settings.


*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. 


MINIMUM QUALIFICATIONS

  • Bachelor’s degree in Criminal Justice, Psychology, Sociology, or a related field.
  • One (1) year of work experience in criminal justice, social work, counseling, or a related field.

*Any equivalent combination of related education and/or experience may be considered for the above requirements. 


SUPPLEMENTAL INFORMATION

PREFERENCES

  • Licensed Substance Abuse Associate (LSAA) preferred.

SCREENING AND COMPLIANCE


The offer of this Bernalillo County position requires compliance with the following:

  • Employee must successfully complete the post-offer employment medical examination and background investigation.
  • This position is safety sensitive. Employment is subject to a pre-employment and random drug testing in accordance with all terms and conditions of federal and state rules and regulations regarding alcohol and/or drug testing.
  • Employee must comply with the safety guidelines of the County.
  • Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at the Behavioral Health Services facility will be required to complete a caregiver criminal history screening for all caregivers. Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application.
  • Employee must complete required FEMA training(s) as assigned to position.
  • All positions may be required to work various shifts and scheduled per department needs.


WORKING CONDITIONS

  • The majority of essential duties are performed indoors in a temperature-controlled environment.
  • Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties.
  • Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations.
  • Indoor working surface is even and may be carpeted or tiled.
  • Indoor surfaces are typically dry and may involve the use of stairs.
  • Outdoor surface may be even or uneven and may be wet or dry.
  • Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills.
  • Outdoor surfaces may include natural ground, asphalt, or concrete.
  • Work hazards or potential work hazards include those of a treatment facility environment with exposure to noise and dangerous situations that could involve serious bodily injury and other health hazards.
  • Work hazards include high stress level of job and operating of a vehicle.


EQUIPMENT, TOOLS, AND MATERIALS

  • Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine.
  • Worker may handle first aid and oxygen equipment on an occasional basis.
  • Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.

Revision: 9/1/2025 8:08:49 AM