DUTIES AND RESPONSIBILITIES
- Provide daily leadership and supervision to Permit Technician staff; assign and monitor Accela workflow for building permits and business license applications.
- Conduct permit and plan review activities; provide public assistance at the front counter and by phone on matters related to building, zoning, and environmental regulations.
- Coordinate circulation of plans among reviewers; communicate with contractors regarding permit status and refer customers to appropriate departments for corrections.
- Research property and permit history; investigate complaints through site inspections and discuss compliance options with property owners and contractors.
- Coordinate with relevant agencies to research ownership records and initiate corrective actions for problem properties.
- Assist with complaint resolution involving food establishments, illegal dumping, sanitation, and noise issues.
- Review planning, zoning, building, and health protection applications for completeness before assigning case or permit numbers.
- Issue business licenses, process trade permits, schedule inspections, and collect fees as needed.
- Ensure letters of violation are issued in response to complaints and coordinate compliance efforts in accordance with County ordinances.
- Generate and process information related to zoning, building, and planning regulations, including updates based on ordinance changes.
- Respond to complex email and fax inquiries that other Permit Technicians are unable to address.
- Train and support new staff; create user manuals, customer handouts, and checklists to improve service delivery.
- Provide feedback and guidance to customers on zoning, land use, and permit options.
- Assist customers with detailed technical elements of land use and building applications; participate in development review processes and public hearings.
- Act as liaison with consultants, developers, engineers, architects, external agencies, community groups, and internal County staff regarding development projects and department policies.
- Evaluate pre-application materials and provide guidance for planning, zoning, subdivision, and some building permit submissions.
- Handle sensitive or confidential records and documents with discretion.
*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in a related field.
- Four (4) years of relevant government, construction, architectural, planning experience including customer service.
*Any equivalent combination of related education and/or experience may be considered for the above requirements. At least two (2) years of relevant experience required.
SUPPLEMENTAL INFORMATION
ADDITIONAL REQUIREMENTS
- Current certification as a Certified Zoning Official or must obtain within 9-months of placement in this position.
- Current certification as an International Code Council Certified Permit Technician or must obtain within 9-months of placement in this position.
PREFERENCES
- 1 year supervisory experience preferred.
- Bilingual English and Spanish preferred.
SCREENING AND COMPLIANCE
The offer of this Bernalillo County position requires compliance with the following:- Employee must successfully complete the post-offer employment medical examination and background investigation.
- This position is safety sensitive. Employment is subject to a pre-employment and random drug testing in accordance with all terms and conditions of federal and state rules and regulations regarding alcohol and/or drug testing.
- Employee must comply with the safety guidelines of the County.
- Employee must be able to perform the physical demands required of fieldwork.
- Employee must complete required FEMA training(s) as assigned to position.
WORKING CONDITIONS
- Duties are performed primary indoors; however, there may be an occasional incidence where a site visit is required.
- Essential job duties are performed indoors in climate-controlled environment.
- Primary work surface is even, dry, carpeted or tiled floor.
- Work may be done alone or with co-workers with general directions from the supervisor.
EQUIPMENT, TOOLS, AND MATERIALS
- Worker uses a variety of office machines, including a mainframe computer, Xerox copiers, and other office machines, communication devices.
- Worker uses a wide variety of work aids, including construction documents, books, binders and files, architectural scales, and calculator.
- County vehicle is used on an as needed basis.