Bernalillo County is 1,160 square miles and is New Mexico’s most populous county with more than 676,000 residents. Bernalillo County government provides a wide range of public services to residents who live in Albuquerque, Los Ranchos and Tijeras with approximately 106,000 residents living in unincorporated areas of the county. Bernalillo County employs approximately 2,500 people and has an annual operating budget, capital investments and other funds of more than $1 billion. Elected officials include five county commissioners, assessor, clerk, probate judge, sheriff and treasurer.

Bernalillo County

Department of Human Resources

Job Descriptions

What does the red Zia symbol mean? The Zia sun symbol represent the four cardinal directions, the four seasons of the year, the four period of each day (morning, noon, evening, and night), and the four seasons of life (childhood, youth, middle age, and old age). The centre of the sun symbol stands for life itself. The yellow field with red symbol pays recognition to the Aragon Realm of the conquistadors and their homeland in Spain.
JCV606: Emergency Communications Quality Assurance Specialist

Emergency Communications Quality Assurance Specialist

Job Code
Grade
Bargaining Unit
JCV606
6
None
       
       
Salary
As Hourly
As Annual
54,018.00 - 67,870.00 - 85,363.00 USD Annual
$25.97 - $32.63 - $41.04
$54,018.00 - $67,870.00 - $85,363.00

POSITION SUMMARY

Emergency Communications Quality Assurance Specialist will coordinate and identify issues between the Fire Department and Communications Department. Assist the EC Training Coordinator in developing programs on fire and safety subjects. Supervise personnel as directed.

DUTIES AND RESPONSIBILITIES

1. Develop and evaluate departmental program for policies, practices, procedures and protocols with regards to Medical Priority Dispatch System (MPDS). 2. Evaluate compliance and coordinate with supervisors in regards to MPDS. 3. Evaluate policy, practices, procedures and protocols for efficiency and effectiveness and make recommendations for change. 4. Assist Emergency Communications Operator (ECO) Supervisors in functions as required. 5. Establish a program of Continuing Education (CE) for ECOs to maintain Emergency Medical Dispatcher (EMD) certification. 6. Develop and present a Quality Assurance Case Review program for MPDS. 7. Work with the Communications and Fire Department's Medical Director in developing and maintaining the MPDS program. 8. Develop reports on data collection, analysis and feed back as necessary on the MPDS program. 9. Attend EMS Authority Committee meetings and other meetings as necessary. 10. Assist supervisors in investigating complaints. 11. Maintain Communications Center's MSAG for County. 12. Act a liaison with Fire Department EMS Captain. 13. Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents or decisions that require maintaining confidentiality of sensitive information.   14. Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above. 15. Performs other job related duties as required or assigned. 16. Provide counseling and feedback to Emergency Communications Operators to improve MPDS compliance. 17. Submits MPDS results to reach a Center of Excellence on Emergency Medical and Emergency Fire Dispatch. *The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

MINIMUM QUALIFICATIONS

Bachelor’s Degree in Emergency Medical Services (EMS), or related field, and one (1) year of related work experience in Emergency Medical Dispatch (EMD), plus certification by the State of New Mexico as an EMD, and knowledge of regulations pertaining to proper radio dispatch procedures usage for EMD/EMS.

ADDITIONAL REQUIREMENTS

The offer of this Bernalillo County position requires compliance with the following: 1. Employee must successfully complete the post-offer medical examination. 2. Employee must comply with the safety guidelines of the County. 3. Must have a valid New Mexico drivers license by employment date and retain a valid license while employed in this position. 4. Must be certified by the State as an EMD within 6 months of hire. 5. Must possess a certificate of completion from the New Mexico Department of Public Safety Academy’s basic police radio dispatcher course.

WORKING CONDITIONS

1. Essential job duties are performed indoors in temperature controlled environment. 2. Primary work surface is even, dry, carpeted or tiled floor. 3. Works alone primarily, with or without directions. Works with a group at times, and with a select team at times. 4. Flexible work schedule will be required at times.

EQUIPMENT, TOOLS, AND MATERIALS

1. Telephone, VCR, projectors, calculator, computer, fax machine, and copy machine are used in performance of essential job duties. 2. Various forms of paperwork are handled in performance of essential job duties. **NOTE: You are not required to disclose information about physical or mental limitations that you believe will not interfere with your capability to do the job. On the other hand, if you want the employer to consider special arrangements to accommodate a physical or mental impairment, you may identify that impairment in the space provided and suggest the kind of accommodation that you believe would be appropriate. MENTAL FUNCTIONS 1. Must be able to use reason and judgment in performing essential functions. 2. Must be able to read, understand and analyze such items as technical materials and legal documents. 3. Must be able to write proposals, reports and procedures with proper format, and to verify the accuracy of information contained in reports. 4. Must be able to organize and prioritize numerous tasks. PHYSICAL FUNCTIONS 1. Work is primarily sedentary, with opportunities to stand/walk as needed typically being available throughout the workday. 2. Must be able to bend at the waist and twist/rotate as necessary. 3. Must be able to work with arms bent or extended away from body or overhead and be able to push/pull with arms as needed. 4. Must be able to crouch and kneel as necessary. 5. Must be able to use hands and fingers in order to grasp/manipulate various equipment and materials needed to perform essential duties. 6. Must be able to coordinate use of hands and eyes in operation of equipment, such as computer and calculator.
Revision: 8/21/2025 1:40:29 PM