Real Time Operations Center Technician

• Monitors and evaluates information from a variety of public safety systems, communications platforms, and information sources to support operational decision making and situational awareness.
• Receives, analyzes, updates and disseminates information in support of public safety operations; ensures the accuracy, completeness and timely distribution of information to appropriate personnel.
• Researches, collects and evaluates information from authorized sources to identify relevant intelligence, operational concerns and emerging public safety issues.
• Provides real-time operational support to personnel, investigators and supervisors during operations, special events and critical incidents.
• Coordinates the collection, analysis and dissemination of information with internal and external partners to support objectives and approved initiatives.
• Creates, organizes, maintains and secures records, files, and other operational documentation in accordance with established procedures, policies and retention requirements.
• Rapidly assess information from diverse sources, recognizes criminal patterns and threats, and communicates relevant information to personnel and leadership.
• Ensures compliance with applicable laws, regulations, policies, procedures and confidentiality requirements governing the handling and dissemination of sensitive information.
• Communicates and collaborates with personnel, partner agencies or stakeholders to coordinate activities and exchange information relevant to public safety operations.
• Documents operational activities, observations, and actions in accordance with established procedures.
• Supports special operations, critical incidents, planned events, and emergency management activities; assists with coordinating resources during active incidents.
• *The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

• High School Diploma or GED.
• Four (4) years of experience in Data Analysis, Computer-aided dispatch, Utilization of Law Enforcement databases, or computer aided research.
• *Anyequivalentcombinationofrelatededucationand/orexperiencemaybe considered for the above requirements.

ADDITIONAL REQUIREMENTS

• Possession of, or ability to obtain, NCIC Certification, within six (6) months from date of hire.
• Possession of National Incident Management System (NIMS) Certification preferred.
• Successfully pass the National Criminal Intelligence Recourse Center's 28 CFR Part 23 training within six (6) months from data of hire.
• Holidays, evenings, weekends, irregular flexible hours and shift work may be required with possible extension of shift hours at times on short notice.

• Experience working within a public safety environment preferred.
• Type accurately at speed (40 words per minute) necessary for successful job performance.

The offer of this Bernalillo County position requires compliance with the following:

• Successful completion of a post-offer employment medical examination and background investigation.
• Adherence to all County safety guidelines.
• Complete all FEMA training(s) assigned to this position.
• Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.
• Complete required training, if applicable.

• Duties are performed entirely indoors.
• Work is conducted in a temperature-controlled environment.
• Tasks are completed on level, dry surfaces that may be carpeted or tiled.
• Work is performed with minimal supervision.
• Responsibilities include handling confidential and sensitive information.

• Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine.
• Materials handled include files, forms, reports, and a variety of standard office supplies.